Our Happiness Guarantee
We pour a lot of love (and soy wax) into every candle we make, and we want yours to arrive in perfect condition and smell absolutely amazing. If something goes sideways — damaged in shipping, wrong item, or your candle just isn’t bringing the good vibes — reach out to us and we’ll make it right.
We’re a small Buffalo-based shop, so you’re not filling out a 12-step return form or chatting with a bot. Just shoot us an email with your order number and a quick note about what happened, and we’ll take it from there.
A few things to keep in mind:
- Because our candles are hand-poured and made to order, we’re unable to accept returns on items simply because you changed your mind — we understand, but that Bud Light candle already has your name on it (figuratively).
- If your order arrived damaged or there was a mistake on our end, let us know within 7 days of delivery and we’ll sort it out, no hassle.
- We do not offer exchanges, but if there’s a problem, we’ll find a way to make you happy.
At the end of the day, we want you cracking a cold one next to your candle — not stressing about it. 🍺